-LRB- CNN -RRB- -- PlayStation Network users are still waiting for an extra life .

Five days after a hacker invaded Sony Computer Entertainment 's PlayStation Network resulting in a lengthy outage , the video game giant has yet to offer a comprehensive explanation .

PlayStation internet services went offline on Wednesday and have remained down .

In several public statements , with one as recent as Monday , Sony has said the persistent downtime was due to an `` external intrusion , '' but has not provided a target date for when services will return . Sony previously said it was rebuilding its framework to ensure proper security measures are put in place .

`` Unfortunately , I do n't have an update or timeframe to share at this point in time , '' PlayStation spokesman Patrick Seybold said in a statement on Monday . `` As we previously noted , this is a time intensive process , and we 're working to get them back online quickly . ''

The PlayStation Network is a free utility that lets gamers communicate and play with each other , as well as download games and movies . Sony also offers subscription programs called PlayStation Plus , which provides access to exclusive games , and Qriocity , which offers on-demand music and movies over the internet . Those services also remain unavailable .

A Sony spokesman in Tokyo , where the company is headquartered , said investigations have n't uncovered whether the intruders gained access to personal information or credit card numbers , according to a report from technology news service IDG . The spokesman reportedly said Sony would contact those affected if investigators discover that info was leaked .

CNN 's request for comment was not returned by a Sony spokeswoman .

The network failure was apparently more severe than originally thought . Sony released a statement on Thursday saying , `` It may be a full day or two before we 're able to get the service completely back up and running . ''

Gamers are livid . The timing is especially frustrating because it comes on the heels of three blockbuster launches for the PlayStation 3 .

Sony 's `` SOCOM 4 '' is the latest in a third-person shooter series about Navy SEAL operatives , which heavily promotes its online-play component . The new `` Mortal Kombat '' game is also supposed to let gamers play online . `` Portal 2 , '' the critically acclaimed shooter-puzzle game , debuted alongside a much-anticipated game-download service called Steam . All these launched in the United States on Tuesday , one day before the outage .

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The PlayStation Network has been offline for five days

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Sony has n't set a timeline for when the online services will return

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A Sony spokesman reportedly said the company is unsure if sensitive info was taken